DROP PROCEDURE and CANCELLING SERVICE
◊ A drop request must be made CORRECTLY & COMPLETELY by the 14th day of the month, in advance of the month being paid for, using the steps below. For example, if you do not want to be enrolled for February 2019, you must submit your drop request by January 14th, 2019.
Declined charges may be sent to collections and may adversely affect my credit. Please note: You are responsible for payment for your student's classes WHETHER OR NOT YOUR STUDENT ATTENDS CLASS.
◊ Informing a staff member verbally, in writing, via email, text or call, is NOT acceptable as a means of communication or intent to cancel service. This request must be made by CORRECTLY submitting a Drop Request using the steps here.
Refunds must be requested via email to within 10 days of date of payment to be considered for approval. Refunds given will only be in the form of tuition credit.
*Exception: New clients who have paid PRIOR to their free trial and decide not to enroll will be refunded. There will be no refunds after the first paid class.
To schedule a DROP online, please note the above policy before requesting.
Step 1: Log In and go to Enrollments tab
Step 2: Select VIEW ENROLLMENT next to the class you would like to drop.
(On a phone, swipe the enrollment to the left to see " View Enrollment")
Step 3: Select DROP (before the 14th of the month to avoid payment for the next month.)
Step 4: Choose the ‘Requested Last Day of Enrollment’. If it is after the 14th, please select the last class date of the next month. Your account will be billed following the policy above independent of the date selected.
Step 5: State reason for Drop Request in next box. (required)
Step 6: Select REQUEST DROP
Please call our office if you need assistance using this program!